Intelligent Banking Assistants Your Customers Trust
Deploy fully branded AI agents that handle routine banking queries, loan services, and account support — available 24/7 in 12+ languages, always presenting as your brand.
Priya
Banking Assistant · HDFC Bank
Type a message…
70%
Query deflection rate
<200ms
Average response time
24/7
Availability
12+
Indian languages
How Banking & Finance teams use Riya
Real workflows, automated. Real conversations, personalised.
Loan Status & EMI Queries
Customers get instant loan status, outstanding balance, and upcoming EMI details without calling the branch.
Account Balance & Statements
Secure, conversational access to account summaries, recent transactions, and e-statement requests.
KYC Assistance
Guide customers through KYC document submission steps and track application status in real time.
Fraud Alert Response
Proactively reach customers about suspicious transactions and walk them through card blocking or dispute filing.
Credit Card Services
Handle limit inquiries, reward points, bill payment reminders, and temporary credit limit increase requests.
Investment & Demat Queries
Answer portfolio balance queries, SIP status, mutual fund NAV, and investment account onboarding questions.
Common questions
Is the agent compliant with RBI guidelines?
Yes. The agent operates strictly within RBI's digital banking guidelines. It provides information and guidance only — no transactions are executed through the agent. All sensitive data is masked and transmitted over encrypted channels.
Can customers perform banking transactions via the agent?
The agent is designed for information and service queries, not financial transactions. For fund transfers or payments, it guides customers to the secure banking app or authenticated web portal.
How does the agent handle sensitive financial data?
All conversations are encrypted end-to-end. The agent never stores complete account numbers or CVVs. It adheres to your bank's data residency policies, with all data staying within India.
What happens when a query is too complex for the agent?
The agent seamlessly escalates to a human relationship manager with full conversation context, so the customer never has to repeat themselves.
Can it support regional language customers?
Yes, the agent supports 12+ Indian languages including Hindi, Tamil, Telugu, Kannada, Bengali, Marathi, and more — with region-appropriate accents that feel natural to customers.
How quickly can we go live?
A standard banking agent can be configured, tested, and deployed within a week. The identity guard suite ensures the agent never breaks your bank's compliance posture before go-live.
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