Faster Claims. Happier Policyholders.
Deploy AI agents that handle policy queries, claims status, premium reminders, and renewals — reducing operations cost while delivering a 24/7 branded customer experience.
Kavya
Insurance Assistant · Bajaj Allianz
Type a message…
50%
Faster claim resolution
35%
Operations cost reduction
24/7
Policyholder support
12+
Indian languages
How Insurance teams use Riya
Real workflows, automated. Real conversations, personalised.
Policy Details & Coverage
Policyholders instantly access coverage details, sum insured, exclusions, and maturity dates via chat or voice.
Claims Status & Updates
Real-time claim status updates with next steps, surveyor schedules, and expected settlement timelines.
Premium Reminders & Renewal
Proactive outbound reminders via WhatsApp or call before lapse, with renewal links and payment assistance.
Add-On Coverage Queries
Explain add-on riders, top-up options, and help policyholders understand what suits their needs.
Grievance Registration
Guide customers through grievance filing with case number tracking and escalation to IRDA portal if needed.
Nominee & Policy Updates
Assist with nominee updates, address changes, and document submission for policy amendments.
Common questions
Is the agent compliant with IRDAI guidelines?
Yes. The agent provides information and guidance within IRDAI's digital communication guidelines. It does not solicit or sell policies. All disclosures and disclaimers are configurable per your compliance team's requirements.
Can the agent initiate claim registrations?
The agent can collect claim details and initiate the registration workflow via API integration with your claims management system. Final claim registration is confirmed by your backend system.
How does it handle premium renewal reminders?
Using outbound WhatsApp or voice campaigns, the agent proactively contacts policyholders before their renewal date, shares premium amounts, and provides a payment link — reducing lapse rates significantly.
What happens if a customer has a grievance that needs escalation?
The agent registers the grievance, generates a reference number, and if unresolved within the configured SLA, escalates to a human agent or provides IRDAI grievance portal guidance.
Can it handle health and life insurance alongside motor insurance?
Yes. A single Riya platform account can host multiple agents — each configured for a specific insurance line with its own knowledge base and persona.
How quickly can we deploy for our existing customer base?
A standard insurance agent can be live within a week. WhatsApp deployment for renewal reminders can be activated independently and is typically the fastest to show ROI.
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