Patient-Centric AI for Modern Healthcare Providers
Reduce call center load and improve patient experience with AI agents that handle appointments, lab results, medication reminders, and post-discharge follow-ups — branded as your hospital.
Ananya
Patient Care Assistant · Apollo Hospitals
Type a message…
40%
Reduction in call volume
98%
Appointment accuracy
24/7
Patient support
12+
Indian languages
How Healthcare teams use Riya
Real workflows, automated. Real conversations, personalised.
Appointment Booking & Reminders
Patients book, reschedule, or cancel appointments via chat, voice, or WhatsApp in their preferred language.
Lab Result Queries
Share report summaries and normal-range indicators, and prompt patients to consult their doctor for abnormal values.
Discharge Follow-Up
Proactive post-discharge calls checking on recovery, medication adherence, and scheduling follow-up visits.
Medication Reminders
Daily or scheduled reminders for medication doses, reducing non-adherence rates significantly.
Insurance & Billing Queries
Guide patients through bill queries, insurance claim status, and pre-authorization requirements.
Department Navigation
Help patients identify the right department, doctor, and timings without long hold queues.
Common questions
Is patient data handled in compliance with healthcare privacy standards?
Yes. The platform follows strict data privacy standards applicable under India's Digital Personal Data Protection Act (DPDPA). Patient conversation data is encrypted, isolated per tenant, and never used to train external models.
Can the agent handle emergencies?
The agent is not designed for emergency triage. For any emergency keywords, it immediately escalates to human staff and provides emergency contact numbers. It includes configurable escalation triggers.
Can it integrate with our existing EMR/HIS system?
Yes. Through our webhook and API integration layer, the agent can query appointment slots and patient records from your EMR system (like Meditech, Epic, or custom HIS) in real time.
What languages does the agent support?
12+ Indian languages including Hindi, Tamil, Telugu, Kannada, Marathi, Bengali, and English. Each agent can be configured to support a specific set of languages based on your patient demographics.
Can we deploy it on WhatsApp for patient communication?
Yes. The agent supports WhatsApp, web chat, voice, and phone channels. Many hospitals find WhatsApp particularly effective for appointment reminders and post-discharge follow-ups.
How are lab results shared securely?
Report summaries are shared in conversation. Full PDF reports are sent to the patient's registered email or WhatsApp via a time-expiring secure link, never stored in the chat transcript.
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